Plus, the cloud-based nature of the solution will give the bank a secure, scalable, and flexible IT infrastructure, which will lower total cost of operations and speed up innovation and time-to-market for new initiatives.Ĭommenting on the engagement, Venkatramana Gosavi, senior VP & global head of sales at Infosys Finacle, said, “UnionBank, our long-term customer, is leading the way to the future, as they have always done, with the migration to the Finacle Digital Banking Solution Suite on Cloud. The suite, deployed as a common technology stack, covers customer onboarding, deposits, loans, payments, and trade finance business areas. “We are investing in this new platform to gain exponential benefits in reducing costs, increasing efficiency and ultimately, delivering a world class digital customer experience,” he added. Aguda, senior executive VP and chief technology, operations and transformation officer at UnionBank of the Philippines, said in the statement.
“The move from an on-premise to the cloud based Finacle Digital Banking Solution Suite.will set us up for success long into the future,” Henry Rhoel R.
Work is also in progress to create a customer community for Finacle users to drive peer-learning and introduce an additional channel to resolve impending customer issues.The offering works as an accessible solution to help banks modernize and scale their business processes and operations. An intelligent chatbot will be integrated within the portal that will take customer engagement to the next level.
#INFOSYS FINACLE CORE BANKING LOGS PATCH#
Short-term roadmap for the portal includes an option to download relevant hotfixes directly from the patch dashboard. The Support Portal is a journey that has just begun. Further, with support information on error resolutions and a growing repository of FAQs, the portal continues to build on both the scale and quality of the support it provides.
The Phrase- Book has grown exponentially containing over 4000 entries that make using Finacle easier. Within 6 months of its launch, the Finacle Support Portal has been adopted by over 160 leading banks and over 50 of Infosys Finacle partners. The Finacle Delivery Implementation Platform (FDIP) section captures the minute aspects of the implementation process and offers insightful information on the various stages involved in the process of Finacle implementation. Partners are a crucial lever of the Finacle ecosystem, and the support portal makes sure that they get topnotch support. There is also a FAQs section that addresses all basic concerns of a visitor by supplying concise information on Finacle features, functionality and other important aspects. The support portal includes the Finacle PhraseBook, a glossary of various terms related to banking modules and sub-modules. Two key offerings of the support portal are TechOnline Dashboard that simplifies the process of monitoring the status of a ticket, and Patch Dashboard that eliminates guesswork by providing real-time data related to delivered and in-progress patches.
By logging into the support portal, customers can access relevant information in a feed that is customized based on the Finacle product(s) used by them. Launched in March 2017, the Finacle Support Portal has become a useful support tool for customers and partners in a short period of time.
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